Frequently Asked Questions


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Q: How can employers obtain the activation code and how long will the code be valid for?
Q: According to FWCMS, the activation code is compulsory for new employers only. How about existing employers with existing ID and Password?
Q: How will employers receive the activation code?
Q: Employers must collect COM within three working days. Should any unforeseen circumstance occurred, can employers collect COM after the said three working day?
Q: Should employers proceed with online eCOM application if their reason is not listed in the system?
Q: Can employers amend eCOM in the case of wrongly selected date for flight ticket after submitting the application?
Q: For urgent cases, is it possible for employers to apply eCOM for over staying?
Q: If employers need to report of three workers absconded, can the submission of all three cases be done in one submission?
Q: Is it possible for sita payment to be auto deducted from Insurance Guarantee?
Q: Will employers be blacklisted after reporting for workers absconded?
Q: For manual submission, how long will it take for the employer to receive the FWCMS supporting letter?
Q: I am a Malaysian Incorporated business. Is FWCMS meant for me?
Q: I have never recruited migrant workers before. What do I need to do if I wish to recruit?
Q: I already have an approved quota from the Ministry of Home Affairs (Kementerian Dalam Negeri or KDN) in the form of a Quota Approval Letter (Surat Kelulusan Kuota). What do I do next?
Q: My workers have undergone Bio-Medical screening. Do they still need to undergo FOMEMA after arrival in Malaysia?
Q: My company or business is already registered with KDN. How do I activate my Employer account in FWCMS?
Q: Where can I update my Company/Business details or Employer Details?
Q: Besides the KDN One Stop Centre in Putrajaya, is there any other channel to update my Company/Business details before I can start using FWCMS?
Q: What are the documents required to update my Company/Business details with KDN at the KDN One Stop Centre?
Q: I have received acknowledgement that all my necessary Company/Business details have been successfully updated by KDN. How do I activate my FWCMS Employer account ID?
Q: Can I assign an ID for my staff or company representative (Persons-In Charge or PIC) to perform transactions in FWCMS on my Company/Business's behalf?
Q: When I choose to enter worker details manually during my eVDR application, how will the system cross-check and inform me if there are any mistakes in my data entered?
Q: After entering worker details during the eVDR application process, the worker is not selectable. Why?
Q: How can I purchase insurance?
Q: How come I cannot purchase the mandatory foreign worker insurance online directly via FWCMS?
Q: What are the documents required for me to purchase the mandatory foreign worker Insurance?
Q: Can I purchase insurance without the ITR ID for my eVDR application?
Q: How many Insurance Transaction Reference ID (ITR ID) will be generated?
Q: Can I purchase each Insurance policy from a different Insurance Agency or Provider?
Q: How many days do I have to finalise the Insurance Purchasing Process
Q: Once I have successfully purchased the mandatory insurance what do I do next?
Q: How do I know if my VDR application status is successful or not?
Q: I have received an email notification that my VDR application has successfully been approved together with a Government Fee Breakdown for payment. Where do I make the payment and what should I bring along with me?
Q: What should I do if my VDR application is rejected?
Q: My VDR application has already been approved. Can I do worker replacement, cancellation and extension?
Q: Are there any payments or fees to be paid in order for me to use FWCMS?
Q:Is there any payment involved using FWCMS? What is the payment method?
Q: Do I need to visit the Immigration Office if I have submitted my application through FWCMS?
Q: Do I need to install any program or software to use FWCMS?
Q: I am having problem in submitting my application. Who should I refer to?
Q: What should I do if I’m not getting any news or updates from you?
Q: How will I receive the One-Time Password (OTP)?
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Q:Is Medical Centre examination in the source countries following the same standard and procedures similar to FOMEMA in Malaysia?
Q:Why do we still need FOMEMA when we already perform bio-medical in source country?
Q:If a worker passes Bio-Medical and later on failed on FOMEMA checking, what can FWCMS team do to assist the appeal process?
Q:Since there are 3 months (90 days) validity for medical examination certificate, can we ask the worker to do another medical screening just before departure?
Q:How long is the process of X-ray reporting by Malaysian Radiologist?
Q: I am a registered Medical Centre in one of the Malaysian labour Source Countries. I am interested to know more about FWCMS. Where can I get more information?
Q:How can I find out the nearest Medical Centre registered with FWCMS?
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Q:What is the function of license C for registered Recruitment Agencies (APS) in Malaysia?
Q:To recruit a Cambodian maid, we’ve been informed that we need to obtain Certificate of Eligibility (CE) before we can apply for VDR. However, CE application takes about 1 ½ month to process. Any other suggestion?
Q:I submitted an application for a Philippine Maid for a Muslim employer. However, my submission was rejected by the officer even though “Surat Sumpah” was attached together to prove that the maid is a Muslim.
Q: I am a registered Recruitment Agency in one of the Malaysian labour Source Countries. I am interested to know more about FWCMS. Where can I get more information?
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Q: How can I find out the nearest Medical Centre registered with FWCMS?
Q: What is FWCMS?
Q: Is it mandatory to use the FWCMS in recruiting migrant worker?
Q: I am a registered Recruitment Agency in one of the Malaysian labour Source Countries. I am interested to know more about FWCMS. Where can I get more information?
Q: Which countries are involved in the implementation of FWCMS?
Q: I am a registered Recruitment Agency in one of the Malaysian labour Source Countries. How can I register with FWCMS?
Q: What types of industry category are permitted to use FWCMS?
Q: Can I apply for Expatriate Visa using FWCMS?
Q: How secure is my confidential data stored with FWCMS?
Q: I am having problems loading the FWCMS page at www.fwcms.com.my
Q: Is FWCMS compliant to the Personal Data Protection Act (PDPA) 2010?